In an era where customer expectations are higher than ever and sustainability is more than just a buzzword, this ebook offers a comprehensive and actionable guide for retailers to transform returns into a competitive advantage.
Retailers today are caught in the middle of a challenging equation: delivering a seamless and satisfying customer experience while protecting profitability and reducing environmental impact. With e-commerce return rates reaching up to 40% in Europe, especially in sectors like fashion, the stakes are high.
Each return represents not just a logistical task, but a potential cost center. Postage, packaging, lost resale value, and labor can amount to over €30 per return. When aggregated, this means billions are lost annually. But there’s a better way.
Inside the ebook, you’ll find a structured path to rethinking returns. Based on data, case studies, and best practices, the content is divided into four main pillars:
Learn how to provide customers with flexible, multi-channel return options—such as in-store, drop-off, or home pick-up—without driving up costs. Discover how a unified Order Management System (OMS) is key to achieving this balance.
Not all returns are created equal. Discover how leading retailers like ETAM and Halara tailor return strategies based on logistics, customer behavior, and item type, offering choices without sacrificing profitability.
Timing is everything. The ebook explains how reducing the window between return and resale (ideally within 48 hours) can maximize inventory turnover and reduce unnecessary restocking.
Returns don’t have to mean waste. Explore how brands like Nike, Patagonia, IKEA, and Back Market are leveraging repair, refurbishment, and second-hand strategies to create new revenue streams and appeal to eco-conscious customers.
The ebook makes a compelling case: returns management is no longer just a logistical concern—it’s a strategic lever for growth, sustainability, and customer loyalty. With the help of a high-performance OMS, retailers can coordinate complex, multichannel return flows in real time, track inventory dynamically, and even integrate circular economy models with ease.
“Returns are becoming a central aspect of retailers’ commercial, operational, and sustainable performance.” – Managing Returns in Retail (p.14)
Ready to turn your returns process into a driver of value?
👉 Download the ebook now and learn how leading retailers are using returns to build smarter, greener, and more resilient supply chains.