Why This Ebook Matters
Retailers today are caught in the middle of a challenging equation: delivering a seamless and satisfying customer experience while protecting profitability and reducing environmental impact. With e-commerce return rates reaching up to 40% in Europe, especially in sectors like fashion, the stakes are high.
Each return represents not just a logistical task, but a potential cost center. Postage, packaging, lost resale value, and labor can amount to over €30 per return. When aggregated, this means billions are lost annually. But there’s a better way.
The ebook helps retailers answer key questions like:
- How do I offer omnichannel returns without increasing operational complexity?
- Can I create a flexible return policy that doesn’t eat into margins?
- How fast should returned items be reintegrated into inventory to optimize turnover?
- What opportunities does the circular economy bring to my business model? C
What You'll Learn
Inside the ebook, you’ll find a structured path to rethinking returns. Based on data, case studies, and best practices, the content is divided into four main pillars:
- Omnichannel Returns Without the Overhead
Learn how to provide customers with flexible, multi-channel return options—such as in-store, drop-off, or home pick-up—without driving up costs. Discover how a unified Order Management System (OMS) is key to achieving this balance.
- Smarter, Segmented Returns Policies
Not all returns are created equal. Discover how leading retailers like ETAM and Halara tailor return strategies based on logistics, customer behavior, and item type, offering choices without sacrificing profitability.
- Speedy Inventory Reintegration
Timing is everything. The ebook explains how reducing the window between return and resale (ideally within 48 hours) can maximize inventory turnover and reduce unnecessary restocking.
- Embracing the Circular Economy
Returns don’t have to mean waste. Explore how brands like Nike, Patagonia, IKEA, and Back Market are leveraging repair, refurbishment, and second-hand strategies to create new revenue streams and appeal to eco-conscious customers.
A Tool for Strategic Retail Leaders
The ebook makes a compelling case: returns management is no longer just a logistical concern—it’s a strategic lever for growth, sustainability, and customer loyalty. With the help of a high-performance OMS, retailers can coordinate complex, multichannel return flows in real time, track inventory dynamically, and even integrate circular economy models with ease.
“Returns are becoming a central aspect of retailers’ commercial, operational, and sustainable performance.” – Managing Returns in Retail (p.14)
Download the Ebook
Ready to turn your returns process into a driver of value?
👉 Download the ebook now and learn how leading retailers are using returns to build smarter, greener, and more resilient supply chains.
